Refund policy
Last updated: November 14, 2026
We want you to love every piece you order from Mirena Lane. If something isn't right, this policy explains what you can do. Nothing in this policy limits any rights you have under applicable law.
At a glance
- Return window: 30 days from the day your order is delivered
- Changed your mind: store credit. Our Early Black Friday prices are already reduced, so change-of-mind returns are credited rather than refunded
- Faulty, damaged or wrong item: your choice of a refund, replacement or repair, and we cover the return cost
- Return shipping (change of mind): paid by you, sent to our returns centre in Asia
- Restocking fee: none
- Processing time: within 7 business days after your return has arrived and been checked
How to start a return
- Email info@mirenalane.com within 30 days of delivery with your order number, the item(s) you want to return and the reason.
- We reply with a return authorization and the address of our returns centre. Please don't ship anything before you receive this: parcels sent without approval can't be accepted.
- Pack the item securely and send it with a tracked service. Keep your tracking number until the parcel has arrived.
We can often solve things without a return, for example with a replacement or a different size, so it's always worth contacting us first.
Return conditions (change of mind)
- Unworn, unwashed and unused
- All tags still attached, in the original packaging
- Free of make-up, deodorant, perfume, marks and pet hair
Items that don't meet these conditions may be sent back to you or only partly credited.
Items we can't take back for change of mind
- Earrings and other jewelry, for hygiene reasons
- Items marked as final sale
This doesn't apply when an item is faulty or not as described.
Sending a return to our returns centre
Our orders are fulfilled from our warehouse in Asia, so change-of-mind returns go back there. You're the sender of the parcel: choose a tracked service, fill in the customs form as "returned goods" with the value you paid, and keep your receipt. Any postage, customs or handling costs for a change-of-mind return are yours. If a return is held by customs, please contact your courier, as we can't release parcels on your behalf.
Store credit
Once your return has arrived and been checked, we email you store credit for the amount you paid for the returned item(s), as a Mirena Lane gift card code. You can use it on anything in our store and it's valid for at least five years. Original shipping charges and the cost of sending a change-of-mind return are not credited.
Exchanges
Need a different size or color? The quickest way is to return the item for store credit and use it on a new order straight away.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty, incomplete or isn't what you ordered, email info@mirenalane.com with your order number, a short description and clear photos of the item and the packaging. Please let us know as soon as you notice the problem. For damage that happened in transit, telling us within 7 days of delivery helps us claim with the carrier. Faults that show up later are covered as well.
You can choose a refund to your original payment method, a replacement or a repair. If we need the item back, we pay for the return. In many cases you won't need to send anything back at all.
The following are not faults: small loose threads, slight color differences caused by screen settings, wear or damage after delivery, or an item that doesn't fit because a different size was chosen. Those are handled as change-of-mind returns.
Cancellations and changes
You can cancel your order free of charge within 3 hours of placing it by emailing info@mirenalane.com. You'll receive a full refund. After that your order is already being prepared, but we can often still change the size, color or delivery address before it ships. Once your order has shipped, the return options above apply.
Refunds
Approved refunds, for cancellations and faulty or incorrect items, go back to your original payment method within 7 business days. Your bank may need a few extra days to show it.
Lost parcels
If tracking shows your parcel is lost, contact us and we'll send a replacement free of charge. If the item is no longer available, we refund you in full. This applies whether or not you added Shipping Protection.
Shipping Protection
At checkout you can add Shipping Protection for $4.95. It's switched on in your cart by default and you can switch it off before you pay.
- With Shipping Protection: if your parcel is lost, stolen or damaged in transit, tell us and we reship your order straight away, with no carrier claim and no waiting.
- Without Shipping Protection: a lost parcel is still replaced free of charge, but we first open an investigation with the carrier, which usually takes 5–10 business days.
The Shipping Protection fee is refunded if you cancel before your order ships. Once your order has been dispatched, the fee is not refundable, because the cover has started.
Your rights
This policy is in addition to, and doesn't limit, any rights you have under the consumer protection and warranty laws of your state.
Questions?
Email us at info@mirenalane.com and we'll help you out.